Brand Strategy

Brand strategy is something companies should be prioritizing at all stages of business. An effective strategy will work to ensure that your business’ branding is attractive, consistent, and clear. In the following chapters we will talk about the different aspects of good branding and deliver you hands-on advice for your own branding project. Let's dive right in.

Start with Why...branding?

Simon Sinek is the optimist and dreamer that told us we should kick everything in our lives off with this prompt: "Start With Why." In the branding context, this is an element of business strategy that is often underestimated. More than just selecting the right color and fonts, a thorough branding strategy can actually be the red thread that underscores everything about your business - from the perception of your company as an employer, to your actual product and services design.

Branding will become the basis for your marketing messages, your internal corporate culture, your associations and business development and even the copy on your website. That’s because branding should identify and project your company values, personality, and positioning as being unique within potentially competitive markets. If you aren’t showing prospective customers and employees what your brand stands for, it may inadvertently be unmemorable. And well, don't fall into the "I like this color ... - trap". Creating a brand strategy - unless it's about a personal brand strategy - is rarely about what YOU like best. It's about what your BUYER PERSONAS like best. But more on this later...

When a proper branding strategy is put into place, your business can feel much more streamlined. You have a basis that you can always revert to, and a standard by which to measure against to ensure that all of your business practices and decisions are being made in alignment with who your company is at its core.

The question shouldn’t be why do you need branding? The question is can you afford not to prioritize it?

Where does branding begin? brand audits!

For established companies, going through rebranding can often feel like a daunting task. But while it’s not always necessary to completely overhaul your entire company, it can be important to get a refresh from time to time. Companies who are adaptable to changing trends and consumer needs, are the ones who will survive for the long term.

But even if you are leading a new company that is losing itself in the growth phase, everyone should start with a brand audit. A brand audit will identify and take stock of what brand elements already exist, and how they can either be utilized and improved upon, or discarded.

A brand audit will also help you to evaluate where the priorities are for your organization. Perhaps you already have a great workplace culture and your employees love your company, but you haven’t found a good way of expressing this to the outside world. Or maybe your organization feels disjointed because of mixed brand messaging coming from multiple sources within your company. A brand audit can seek to see where there are existing issues, and also where to get started for developing an effective brand strategy moving forward.

Developing a sound brand strategy

A sound brand strategy should be developed at the intersection of marketing, business development, and internal culture. It should start with core values and how you want customers and prospects to feel about your company. When these fundamentals are in place, you can then look to how your website and content, social media, sales, customer service, business development, and partnerships align.

If you think about your brand as a living entity, what would you want people to say about it? What would you hope people feel about their experiences in interacting with your company? Would your staff feel that the messages you portray on the outside are reflected internally? Does each new business decision you take make sense for your brand?

The companies with the strongest brand strategies are the ones who have very little ambiguity when it comes to what they stand for and what they are about. A sound brand strategy must start with developing the concepts that best resonate with your target audiences, and ensuring that your image and tone makes sense for these concepts. A sound brand strategy is the combination of the analytical and the creative, with proper execution and a commitment to cohesion and clarity.

Branding and corporate design

Of course, a large part of how your brand is perceived is in the design elements. Corporate design can be particularly tricky since it can feel more difficult to connect with actual prospects and customers without looking gimmicky or fake. This is why design should be based on the elements of values and personality. When each of these things are aligned, a corporate design can feel much more authentic and credible.

While you may think of corporate design just as the assets you create such as your logo, corporate design should be thought of as the elements of your identity but also why you’ve chosen them. When you approach corporate design as not just the what, but the why and the how, things can become much more clear.

Corporate design can be especially critical for growing companies, as it can be the roadmap for how you want to build your organization. While some elements of your branding and design may not yet be in place to achieve, having a clear goal for the future is better for ensuring that your growth activities like partnership and hiring are in-line with your brand identity.

Brand guidelines in a digital world

As companies and consumers exist more and more in online spaces, branding is presented with new challenges. Brand guidelines may be a crucial aspect of ensuring that you are recognizable and memorable in an image-and-experience-saturated world. When consumers and online users are inundated with a constant stream of messages, you need to be able to stand apart.

This is why branding is not just about how you look to people, but it’s also about how you make them feel. It’s why the development of a true branding strategy is critical.

Thinking about how your digital assets appear online can be important for ensuring that you are consistent. If you have great messaging or graphics for an ad, but your website doesn’t quite align, you’ll find it may be easy to capture attention, but you won’t be as successful as holding it.

Establishing branding guidelines can ensure that there is consistency in all aspects of your business and branding. Having clear brand guidelines that all stakeholders can refer back to will be an important part of measuring the effectiveness of your branding. You should use online style guides to help you with your branding guidelines, or online tools such as Frontify.

The role of branding in social media

As we live in an increasingly digital world, it’s often important to consider early how your brand can exist on social media. Your brand identity should able to be very easily communicated in short formats. If you feel your brand is too complicated for brief social media profiles or posts, that could be a good indicator that you need to hone in on your core brand in a more succinct way.

Often social media is now the first introduction many consumers have with brands these days, making it very important from the perspective of the first impression. With consumer attention spans quite small, you only have a small chance of appealing to and attracting the right leads and prospects. By developing your branding from this perspective, you are likely to be much more effective in your social media presence.

You also need to consider what social media platforms make the most sense for your brand, and also how you use them. While it’s crucial to be consistent in brand identity across platforms, the actual platforms you use should also align with your corporate values and personality, as well as the types of messages you use on each one. You should also consider where your most important target groups are online. Prioritize your social media presence based on them, but also on how they may actually want to interact with you.

With which KPIs can we measure branding?

It can sometimes be difficult to think of how to actually measure the efficacy of your branding, but there are a few ways you can actually better understand if your efforts are paying off.

Good branding means that your message and values are clear. When you speak directly with customers, you can ask them how much their previous perception of you aligns with the reality. You should always be checking in with your employees to ensure that messaging aligns with how they feel the corporate environment operates.

You can use metrics to evaluate marketing initiatives which should be an extension of your branding. When you use social media advertising or promote content online, does your on page bounce rate indicate users are getting what they are expecting on your site? If you have a high click-through-rates on your ads, but your bounce rate is still high, you may want to double check that your branding is actually consistent across all digital experiences.

Events and conferences can also be good places for companies to discover whether or not branding is effective. If you can leave a lasting impression, you will be more likely to capture the attention of attendees, but also have opportunities for online follow-up with potential customers or business partners. If your branding is ineffective, you may fail to be successful with in-person events.

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